Kovo | RCM – Your trusted partner for revenue cycle management and medical billing expertise, driving efficiency and profitability for healthcare practices.
866-277-0097

Kovo RCM
Privacy Policy

 

Privacy Policy

This Privacy Policy explains the information gathering and dissemination practices of Kovo RCM (referred to as “The Company,” “we,” or “our”). It applies to Kovo RCM’s websites (collectively referred to as “the Websites”) and covers how we collect, use, disclose, and protect personal data provided by visitors.

By using the Websites, you consent to this Privacy Policy and the collection, use, and disclosure of your personal information as described herein. If this Privacy Policy is unacceptable to you, please refrain from submitting your personal information or using the Websites.

We may update this Privacy Policy from time to time, and you are responsible for periodically reviewing the latest version on the Websites. Continued use of the Websites or submission of information will indicate your acceptance of any updates to this Privacy Policy.

Terms & Definitions

Service Providers

In this Privacy Policy, “Service Providers” refers to any licensors, suppliers, information providers, or third parties that provide data, services, content, tools, or applications to Kovo RCM. These Service Providers are vital in assisting us with delivering our services securely and effectively.

SMS Terms of Service

By opting in to receive SMS messages from www.kovoRCM.com:

  • You agree to receive recurring automated marketing and informational text messages from us.
  • Message frequency may vary. Standard message and data rates may apply.
  • Consent is not a condition of purchase.

To opt out at any time, reply STOP to any received message. For assistance, contact us:

The full Privacy Policy and Terms of Service can be found on our website.

Collection, Use, and Disclosure of Information

Data Submitted Through Contact Forms

When you submit data via our website’s contact forms, we use it to:

  • Respond to inquiries.
  • Provide requested information or services.
  • Offer support as needed.

We collect personal data such as your name, email address, and phone number. This data will only be used for the intended purposes and will not be shared with third parties unless:

  1. Required by law, OR
  2. Necessary to fulfill your specific request (e.g., providing information to a third-party service provider).

Collection of Technical and Non-Personal Information

We may collect additional information that, by itself, does not directly identify you. Examples include:

  • Your IP address.
  • The type of internet browser and operating system you are using.
  • The URL or domain name that referred you to our Websites.

This information is used to:

  • Optimize website functionality and performance.
  • Enhance your user experience.
  • Analyze traffic patterns and interactions on the Websites.

All data—whether identifiable or anonymous—will be processed in accordance with this Privacy Policy and applicable data protection laws.

Live Chat Privacy Notice

We use Tawk.to for real-time live chat communication and visitor support. When you use the live chat feature, the following data may be collected:

  • Chat messages exchanged.
  • Browsing activity (e.g., pages visited, duration spent).
  • Your IP address (used for general location information).
  • Any voluntary personal data shared (e.g., your name or email).

This data ensures we provide quality service and enhance your experience on the Websites. All information is securely encrypted and processed by Tawk.to, a trusted third-party provider. You can learn more about Tawk.to’s privacy practices by visiting their Privacy Policy.

For questions regarding data usage or requests for deletion, contact us at info@kovorcm.com. We comply with regulations such as the GDPR and CCPA.

Storage and Security of Information

Your personal information may be stored in electronic databases or email inboxes hosted by Kovo RCM or its Service Providers. Sensitive information is encrypted where necessary, and access is restricted according to our security protocols.

Certain features on the Websites are password-protected. You are responsible for maintaining the confidentiality of your passwords and ensuring they are not misused.

While we take reasonable safeguards to protect your data, we cannot guarantee that collected information will remain free from loss, interception, misuse, or alteration due to the nature of internet communications and evolving technologies. Any such occurrences are beyond our liability.

Cookies and Tracking Consent

What Are Cookies?

Cookies are small text files stored on your device to improve functionality, analyze traffic, and enhance your browsing experience.

How We Use Cookies

Our website uses cookies set by Kovo RCM or trusted third-party providers, such as:

  • Google Analytics for anonymized website traffic analysis.
  • Tawk.to for live chat functionality.

Cookies help us:

  • Ensure secure login.
  • Monitor and improve website traffic and performance.
  • Provide personalized content and services.

Your Cookie Preferences

You can manage cookies or consent preferences using the cookie banner powered by CookieYes. Options include:

  • Accepting all cookies.
  • Customizing preferences.
  • Declining non-essential cookies.

You may also modify cookie settings via your browser and disable tracking tools, but doing so may limit certain website functionalities.

Data Retention for Cookies

  • Consent Preferences: Stored for 1 year via CookieYes, unless deleted or modified.
  • Session Cookies: Temporary, deleted when you close your browser.
  • Persistent Cookies: Retained for 6-12 months or longer unless manually deleted.

Releasing and Sharing Information

We only share your personal information under the following circumstances:

  1. With your consent.
  2. With Service Providers: These providers assist in activities such as hosting, data processing, email distribution, and securing information. Service Providers will adhere to contractual obligations regarding data protection.

Your information may also be transferred to jurisdictions outside your own, where it may be subject to local laws and accessed by regulatory authorities.

Respecting Your Privacy Rights

You can withdraw consent to the collection, use, and disclosure of your personal information at any time. If you have questions or concerns regarding this Privacy Policy or wish to exercise your rights, contact:

Privacy Officer
Kovo RCM
1235 Menomonie Street, Suite B
Eau Claire, Wisconsin, 54703

We will investigate and respond to any concerns about our handling of your data.

Acknowledgment

By using the Websites, you acknowledge having read, understood, and agreed to the terms outlined in this Privacy Policy.

 

Scroll to Top